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Frequently asked questions



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1. What building plastics products are available from roofline online?
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2. Is ordering from roofline online secure?
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3. Will I be charged for delivery of my PVC-U roofing supplies?
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4. Where do you deliver to?
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5. After ordering when will my roofing supplies be delivered?
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6. What should I do if something goes wrong with my PVC-U roofing supplies purchase or delivery?
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7. Are the roofing supplies products guaranteed?
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8. Can I specify a delivery date for my PVC-U building supplies?
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9. Will I get a confirmation for my roofing supplies order?
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10. Will I have to sign for the delivery of my roofing supplies?
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11. How do I get a VAT receipt for my online purchase of roofing supplies?
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12. Can I return or exchange roofing supplies products after delivery?
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13. How do I pay for my roofing products?
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14. How do I find my nearest trade depot for PVC-U roofing supplies?
   
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What roofing products are available from roofline online?

Roofline online offers a great selection of PVCu roofing products for the home, we manufacture and sell PVC-U fascia (roofline), PVC-c cladding, PVC-U guttering, PVC-U conservatory roofs, PVC-U window trims, tools, fillers, sealants and silicone, fixings (nails and screws etc) and a complete range of tools to get the job done.


 

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Is ordering roofing products from roofline online secure?

Yes, ordering from roofline online is completely secure.


 

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Will I be charged for delivery of my roofling supplies and roofing products?

Orders over £50 are delivered free. There is a delivery charge of £10 for orders below this. There is also an additional charge for some Scotish regions with the postcodes PA - PH - IV - AB. For full details please contact your nearest EBP Scotish Branch here


 

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Where do you deliver to ?

We deliver anywhere in the mainland UK. Sorry but we cannot deliver to the Scottish Islands or Northern Ireland. For details of delivery charges to Scottish regions with the postcodes PA - PH - IV - AB, please contact your nearest EBP Scotland Branch here


 

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After ordering, when will my roofing supplies be delivered?

We aim to deliver all roofing supplies within 2 working days of order (subject to stock). If however this is not achieveable we will contact you and let you know.


 

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What should I do if something goes wrong with my roofing products delivery or order?

In the unlikely event of something going wrong with the order or delivery process please call 01773 842300.


 

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Are the roofing supplies and roofing products guauanteed?

Yes. All Eurocell Building Plastics products carry a guarantee. 20 years for white products, 10 years laminated boards and 5 years for coloured boards.


 

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Can I specify a delivery date for my online order of roofing products?

Yes. You can specify a delivery date when you order your PVC-U roofing supplies.


 

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Will I get an order confirmation when I order my roofing supplies?

Yes. When you place your order you will recieve an order confirmation by email. This will also act as your receipt.for your roofing supplies.


 

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Will I have to sign for the delivery of my roofing supplies?

Yes. Someone will be required at point of delivery to sign for the goods.


 

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How do I get a VAT reciept for my online order of roofing supplies?

You will be given a VAT receipt at point of delivery.


 

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Can I return or exchange my purchase of roofing supplies after delivery?

Yes. We have a 14 day no quibble exchange or refund policy.


 

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How do I pay for my roofing supplies?

Roofline Online accepts all major forms of credit and debit cards.


 

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How do I find my nearest trade depot for roofing supplies?

There are over 100 trade branches throughout the UK, to find your nearest click here



Find out how Eurocell Building Plastics gives you more...

For more information about our depots and the products we supply, call us on 0800 988 3050. To find your nearest branch, visit our branch locator.



securred by designSecured by Design. Eurocell products are designed for security and crime prevention. Eurocell has been approved by the Association of Chief Police Officers’ Secured by Design initiative. recycle logoCommitted to sustainability. Up to 100% recycled material used.
iso14001ISO14001 environmental accreditation. PVC Aware.orgA member of PVCAware.org


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