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Windows FAQ

Price depends on the specification and size of your chosen window style. To receive an accurate quotation, please call us on 0300 333 6525 or submit a request and we will put you in touch with your local Eurocell installer.
Eurocell has a network of 10,000 fabricators and installers around the UK. We can advise you on the nearest suitable for your needs.

Who will install the windows? Most window companies will offer a supply and install service. Those that don’t will be able to put you in touch with experienced, professional installers.
There are no permanent official grant schemes for windows. But the Government is keen to encourage energy saving home improvements and has introduced the Green Deal, Green Deal Home Improvement Fund and ECO (Energy Companies Obligation) schemes to enable them. These schemes cover a wide range of improvements and are designed to make them affordable.
Yes! Modern double-glazed windows have much thicker glass units than windows of 10 years ago. This cuts down noise transfer, so you hear less noise inside your home, for a more peaceful, relaxing lifestyle!  
No, you shouldn’t have to move out of your home while your new windows are being installed. Reputable installation companies will be able to complete the task quickly and efficiently. They normally complete one room before moving onto the next and will talk to you first to explain exactly what is involved.
Exact time depends on the number and style of windows. But as a general rule, a whole house (8-10 windows) should be fitted in 2-3 days. Your window supplier should carry out a full survey before the new windows arrive and will therefore know the extent of work required.

Carrying out the survey also means they will have manufactured all the replacement windows to the exact size needed to replace the old frames – again minimising time on site. 

Look out for the British Fenestration Ratings Council (BFRC) Window Energy Label. This is similar to the one you may have seen on your fridge or washing machine. A+ rated windows are the most efficient and are the best way of improving the energy efficiency of your home.
Your window supplier should be able to deal with the old windows. If they’re made from PVC-U then they can be sent to a recycling facility where they are used to make new energy efficient products. Eurocell has its own PVC-U recycling plant.

If you’re worried about your home being a potential target for burglars, then it’s definitely worth asking your window supplier if the company’s products are Secured by Design (SBD) accredited.

SBD is an official UK Police initiative supporting the principles of 'designing out crime.' If your window supplier has this accreditation it means they are authorised to supply windows and doors with an optional Secured by Design endorsed upgrade that includes extra security. For more information on Secured by Design, visit securedbydesign.com
Most companies offer 10 years on frames (Eurocell offers 12 years on its Modus windows) and 5 years on glass. This is what you should expect. 
Some minor plaster work may be required around the window reveals, although your installer should carry out this work.
Yes, you will need to remove these to allow the installer clear access to the windows
Yes, they will need access to both the exterior and interior of your house to carry out window replacements. A reputable installer will make these arrangements with you and ensure that any mess is cleared away when the job is finished.
We get asked this a lot, so we've produced a buying guide on the subject. To read or download it, click here.
Planning permission is not normally required for repairing, fitting or replacing doors and windows, unless you own a listed building. If you live in a conservation area (or other designated area) you should consult with your local planning authority. Visit planningportal.gov.uk for more information.
Normally, a soft cloth and warm soapy water is all that is required to remove dirt and grime. If you want a professional quality finish, specialist PVC-U cream cleaner is available to buy from all Eurocell branches nationwide.

Abrasive cloths and solvents should never be used to clean PVC-U, as they will damage the surface finish of the profile.

Doors FAQ

Price depends on the specification and size of your chosen door style. To receive an accurate quotation, please call us on 0300 333 6525 or submit a request and we will put you in touch with your local Eurocell installer. For a composite entrance door quotation, simply design your door using our simple configurator and we will come back to you with a price!.
Entrance doors can be fitted within a day, which means your home remains secure. The installer may need additional time to complete the final adjustments.
Not normally. The Dales Collection of composite doors can be made to a wide range of sizes, so most entrance door sizes can be accommodated. The same is true for French, patio and bi-fold lifestyle doors.
The majority of homeowners change the frame at the same time as the door. That’s because timber frames are often the first to fail, either because of rot or the fixing into the wall work loose over time. Also, changing both the frame and the door allows you to specify security features, such as Secured by Design specification, for example. Changing the frame also means you are free to choose a new colour and the installer can fit insulation around the frame to improve thermal performance and eliminate draughts.
Externally beaded windows are less commonly installed these days, because they can potentially be removed from the outside of the property. Therefore to restrict the potential of burglar access we recommend the installation of internally beaded high performance UPVC windows specified to Secured by Design standards.

Conservatories FAQ

Price depends on the specification and size of your chosen style of conservatory. To receive an accurate quotation, please call us on 0300 333 6525 or submit a request and we will put you in touch with your local Eurocell installer.
Usually conservatories of less than 30m2 do not require planning permission. However,  conservatories must be separated from the house by an external quality entrance door, patio door or French doors and glazing and electrical installations must comply with IEE and building regulations. We recommend that you visit: www.planningportal.gov.uk for more specific information for your area.
Many types of door suit a conservatory, including French doors and sliding patio doors. For a really striking effect you can choose a folding sliding bi-fold door, which allows you to open up your conservatory for stunning views onto your garden.
Your conservatory supplier should be able to carry out all the building work required to complete your conservatory. Always make it clear at the quote stage exactly what service you require.
Reputable suppliers won’t require upfront payment. However, it is acceptable for a company to ask for a deposit, but always check with the references they provided before paying anything.
Yes! You can replace your existing conservatory roof and replace it with our brilliant Equinox tiled roof system. For more details look through our Equinox tiled roof system pages here.

Roofline FAQ

Fascias, soffits, cladding and accessory products are available to buy direct online. Made to order products such as windows and doors are available from Eurocell branches nationwide. To visit our online store, click here   
Completely. Eurocell is one of the few companies to invest in the highest level of security compliance online. Plus, orders are delivered by Eurocell not a courier company, so you get peace of mind shopping with us.
Orders over £100 are delivered free. There is a delivery charge of £10 (+ vat) for orders below this. There is also an additional charge for some Scottish regions with the postcodes PA - PH - IV - AB. For full details please contact your nearest EBP Scottish Branch here.
We deliver anywhere in the mainland UK. Sorry but we cannot deliver to the Scottish Islands or Northern Ireland. For details of delivery charges to Scottish regions with the postcodes PA - PH - IV - AB, please contact your nearest Eurocell Building Plastics Scotland Branch here
We aim to deliver all roofline supplies within 2 working days of order (subject to stock). If however this is not achievable we will contact you and let you know.
In the unlikely event of something going wrong with the order or delivery process please call 01773 842490.
Yes. All Eurocell Building Plastics products carry a guarantee. 20 years for white products, 10 years laminated boards and 5 years for coloured boards.
Yes. You can specify a delivery date when you order your PVC-U roofing supplies.
Yes. When you place your order you will receive an order confirmation by email. This will also act as your receipt.for your roofline supplies.
Yes. Someone will be required at point of delivery to sign for the goods.
You will be given a VAT receipt at point of delivery.
Yes. We have a 14 day no quibble exchange or refund policy.
Eurocell accepts all major forms of credit and debit cards.
There are over 150+ trade branches throughout the UK, to find your nearest click here
Yes. We do keep a copy of your order details, including contact information and delivery address. However we do not keep a copy of any credit card or debit card information.
No. Our online information is only available in English.

Online shop FAQ

Eurocell offers a great selection of UPVC roofing products for the home, we manufacture and sell UPVC fascia (roofline), UPVC cladding, UPVC guttering, UPVC conservatory roofs, UPVC window trims, Internal UPVC, External UPVC such as composite fencing and decking, tools, fillers, sealants and silicone, fixings (nails and screws etc) and a complete range of tools to get the job done.
Yes, ordering from eurocell.co.uk is completely secure.
Orders over £100 are delivered free. There is a delivery charge of £12 inc vat for orders below this. There is also an additional charge for some Scotish regions with the postcodes PA - PH - IV - AB. For full details please contact your nearest EBP Scotish Branch here
We deliver anywhere in the mainland UK. Sorry but we cannot deliver to the Scottish Islands or Northern Ireland. For details of delivery charges to Scottish regions with the postcodes PA - PH - IV - AB, please contact your nearest EBP Scotland Branch here
We aim to deliver all roofing supplies within 24 hours of order (subject to stock). If however this is not achieveable we will contact you and let you know.
In the unlikely event of something going wrong with the order or delivery process please call free from a landline on 0300 333 6525.
Yes. All Eurocell building plastics products carry a guarantee. 20 years for white products, 10 years laminated boards and 5 years for coloured boards.
Yes. You can specify a delivery date when you order your PVC-U roofing supplies.
Yes. When you place your order you will receive an order confirmation by email. This will also act as your receipt for your roofing supplies.
Yes. Someone will be required at point of delivery to sign for the goods.
You will be given a VAT receipt at point of delivery.
Yes. We have a 14 day no quibble exchange or refund policy.
Eurocell online shop accepts all major forms of credit and debit cards.
There are over 150 Eurocell branches throughout the UK, to find your nearest click here
Yes. We do keep a copy of your order details, including contact information and delivery address. However we do not keep a copy of any credit card or debit card information.
No. Our online information is only available in English.
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