How to make a Complaint

Eurocell is committed to providing products and services of the highest standard. Installing new windows, doors or a garden room are major improvement projects and despite our best efforts sometimes things can go wrong. If you have a concern or are dissatisfied in any way, then we will do our best to help resolve the situation in a fair and transparent way. Eurocell will investigate all complaints competently, diligently and impartially, obtaining additional information when necessary. 

Your complaint will be assessed fairly, considering all relevant factors and in accordance with guidance issued by the government approved organisation, FENSA. In the first instance please contact our Eurocell Team using your preferred method from the options below:

To help us investigate your complaint we will need the following information:

Your name, address and order number

Details of how we should contact you and anyone else who can speak on your behalf

A clear description of your complaint

Details of what you would like us to do to resolve your complaint

Copies of relevant supporting information

Our commitment to you:

We’ll thoroughly investigate your complaint and offer a fair response that will take into account all the information available to us. We may not always provide the answer you are looking for, but we’ll make sure we offer a clear explanation for our decision. If you are dissatisfied with the outcome then you may request that the case is reviewed by a senior representative within the Eurocell Home Team.