Our branches are open and Covid secure. Please read the latest Covid update

COVID-19 UPDATE

WE'RE OPEN TO SUPPORT YOU

In line with the latest government guidance, we are remaining open throughout the National Lockdown. As an essential business supporting the construction industry and the many self-employed tradespeople who rely on us, we remain open. As a “Covid Secure” business, we have extremely stringent measures in place to protect our staff and our customers.

VIRTUAL QUEUING SYSTEM

Our virtual queuing system means visitors to any of the Eurocell branches are placed in a virtual queue, saving them from having to wait in line outside in the colder winter months. It’s easy to join the virtual queue. By simply scanning the QR code or texting a number provided at the branch, a mobile ticket will be issued and your place will be reserved.

When it’s your turn to enter the branch, a text will be sent to let you know it’s safe to enter and there’s even an option to delay the ticket time, if needed. A place in the virtual queue can be allocated on arrival or in advance when booking an appointment. Check out the video below to find out more.


WHAT TO EXPECT WHILE IN BRANCH

Our focus remains on safety, so we’ve made some changes. We’ve added Perspex screens to the trade counters, and you’ll find hand sanitizer throughout the branch. We’ve also made some changes to how things work in-branch:

  • In accordance with the new regulations in England, anyone without an exemption is required to wear a face-covering while in our branches.
  • Only 2 customers will be allowed at a time in the branch, so we advise you to use the virtual queuing system so that you’re not stuck out not the cold.
  • We’re asking you to stay 2m from staff and other customers at all times.
  • We’re still operating a contactless delivery service if you would prefer to order online.
  • Please listen to any direction given by our staff to ensure yours and their safety.
  • Our current opening hours are 7.30 am to 4 pm Monday to Friday, and 8 am to 12 pm Saturday.

FABRICATOR CUSTOMERS

All manufacturing sites are open, and delivery schedules have been re-established. Please email orders to customercare@eurocell.co.uk, which is being centrally managed. If you have any questions, please use either the email address or call 0333 321 2353.

Please do not come into a branch if you have any Coronavirus symptoms or if you should be self-isolating.
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