COVID 19 SERVICE UPDATE
2nd November 2020
General letter all customers

We thought we would send a general communication out to all customers to detail our response to the second lock down, as well as to pick up on a number of other issues that are important. We are sending this to a range of e mail addresses we have on file within each of our customers to make sure as many people receive this as possible.

Business as Usual – Government Lockdown

We will continue to operate from all production sites and maintain our standard delivery schedules. The two paragraphs below have been copied from the Government guidance from 1st November:
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Stay at home

This means you must not leave or be outside of your home except for specific purposes. These include:
•for childcare or education, where this is not provided online
•for work purposes, where your place of work remains open and where you cannot work from home (including if your job involves working in other people’s homes)

Going to work

To help contain the virus, everyone who can work effectively from home must do so. Where people cannot do so (for instance people who work in critical national infrastructure, construction or manufacturing) they should continue to travel to work/attend their workplace. This is essential to keeping the country operating and supporting vital sectors and employers.Public sector employees working in essential services, including education settings, should continue to go into work . The risk of transmission can be substantially reduced if COVID-secure guidelines are followed closely. Extra consideration should be given to those people at higher risk.

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We have all experienced high levels of activity since the return to work in May and we are keen to continue to maintain our production sites, warehouse and distribution. As such we expect that all operational staff will continue to come into work but where possible office staff will work from home.

Eurocell Building Plastic branches will continue to operate, as they are seen to be supporting the building and construction sectors and we do not consider them to be non-essential retail. There could, however, be local closures if colleagues have to self-isolate and adequate cover cannot be found. We were already planning trials of a virtual queuing application and more information on this will be released shortly.

The above is based on current guidance and could be subject to change at which point we will inform accordingly.

Resin Supply

There have been various letters floating around the industry on this matter. The initial expectation that the Force Majeure announcements covered a 3-week period but there have been other briefings concerning plant maintenance and so on, which means that the shortage of supply looks to be carried on through November. So far, our production has not been impacted by the shortages and we believe that we should have adequate supplies to carry us through November, given the undertakings from our suppliers.

Made to order foils – date for last orders for deliveries in 2020

As we are running a 6 week lead time (plus delivery) on made to order foils, linked with the pre-Christmas delivery programme (see below), last orders for Made to Order foils must be placed by 11am Friday 6th November for delivery along the normal delivery schedule in the week ending 18th December.

Christmas Shut down and start up in 2021

We will run a normal delivery schedule 14th to 18th December. Final deliveries will be made on Monday 21st December.

We understand that a few customers may wish a delivery after 21st December. We can accommodate a small number of requests but please note the following:

•We are using the Christmas break to move stock into a new warehouse facility from Saturday 19th December, so picking operations will cease on Friday 18th December
•We will hold a small number of trucks back to carry out deliveries but most of the fleet will be engaged in moving stock, as such we will advise you closer to the time whether we can arrange a special delivery on Tuesday 22nd or Wednesday 23rd
•If you do think you will require a delivery on either Tuesday 22nd or Wednesday 23rd December, you need to inform us of this by 12 noon on Monday 30th November – this will allow us to plan the transport requirement
•Your orders for delivery on these two days must be with us by 12 noon on Monday 14th December. We will then pick and store the orders ahead of the deliveries the next week
•You will not be able to put on any additions to these orders

We will recommence deliveries from Tuesday 5th January on the normal delivery schedule. As such if you normally have a delivery only on a Monday, please make sure you use the Monday 21st December drop to carry you over to Monday 11th January 2021.

For deliveries on Tuesday 5th January, please ensure your orders are with us by 11 am on Wednesday 23rd December.

We realise that there is a great deal of uncertainty in the market at the moment and if the last few weeks are anything to go by, demand is likely to hold up – although we are sure that the current situation will have some form of dampening effect.

Yours sincerely

Ian Kemp
Sales Director
Eurocell Profiles Ltd
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