Your order contains an item that will be delivered directly from our partner couriers and can be expected within 10 working days. You will be contacted within 48 hours to confirm delivery via email and text. 

In the unlikely event of an error or damaged product please contact our customer services department on 08000 77 88 88. Our returns policy can be found at
Free delivery on orders over £50 and only £5 on orders below

Quality Control Resources

We operate strict quality control processes and services, offering you additional value:
• Advice & Support
• Client Specifications
• Full Traceability
• L.A.B Values
• Product Analysis
• Unique product code system

Rigorous testing plays a critical role at every stage of processing from raw material through to the finished product. We work to individual product technical specification sheets.

Coupled with full traceability of processed bags, a unique product code system and an in depth non-conformance reporting structure has resulted in high satisfaction rates amongst our customers and more crucially a less than 1% return to site ratio. In addition we can offer advice and support to our customers as well as site visits where requested.

Customer requirements are at the forefront of our robust testing regimes to ensure the necessary customer product criteria is met through;
• Metal detection
• Visual inspections
• Sieve analysis
• Bulk density measurements
• Moisture testing
• Use of portable data colour instrumentation to ascertain L.A.B values
• Finally all finished product samples are passed through a mini lab extruder which produces 20 x 110 strips. This gives an accurate representation of the final product when extruded by the end user.

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