Survey, delivery and installation you can trust

What to expect - arranging your survey

• You can choose your preferred survey date during the order process
• We will call or email you to confirm a time and date for your survey
• We aim to carry out all surveys within 48hrs of your request
• We are here to accommodate your needs, therefore we can offer out of office hours surveys

What to expect - during your survey

Your surveyor will:

• Provide proof that they are visiting on behalf of Eurocell Home 
• Follow our Covid guidelines to ensure the safety of you and your family
• Be a trained technical surveyor, not a salesperson
• Be polite, courteous and explain what's happening in plain English
• Confirm your window, door and/ or garden building measurements and placement
• Note any additional technical details needed, including cil tyles and ventilation 
• Note any wall finish details that may affect how products are fitted
• Take up a minimal amount of your time - usually no more than an hour
• Show you sample colours and frame styles 

What to expect - after your survey

• Our surveyor will provide confirmed specifications to our Eurocell Home team
• A member of the team will contact you to confirm your order, usually within 24hrs
• The quoted prices you received when you placed your order will only change if there are significant sizing discrepancies (don't worry about a few centimetres here or there, we don't need your measurements to be perfect) or if additional items you have decided to add additional items to your order
• If you have chosen our installation service, an installation date will be agreed with you at the same time we confirm your order
• Delivery and installation lead times are generally within 14 - 21 days of order confirmation
• For full details see our Terms & Conditions or contact a member of the team here