200+ Branches nationwide

You’re never far from our expert advice and huge range of 6000+ products, plus thousands more made-to-order.

50 years in the trade

For five decades, we’ve served fabricators, installers, and specifiers across the UK.

Leading the field in sustainability

Last year we recycled 3,000,000 window frames, showing our commitment to sustainable home improvement.

Unrivalled choice of Profile Systems 

We offer our fabricators the widest range of systems in the UK and the technical support to back it up.

Finance

Am I eligible to apply for finance?
To qualify you must be: Minimum age of 18 years old
UK resident of more than 12 months
Own personal bank account from which a Direct Debit can be taken
Permanent employment, working minimum 16hrs per week
Self employed
Retired person
On disability allowance
Registered carer
Unemployed & ‘house person’ (with consent of co-habiting working partner) 
When do my repayments start?
Pay Monthly Your payments will begin one month after your garden room has been delivered / installed. Buy Now Pay Later Your payments will begin 6 months after your garden room has been delivered / installed.
Can I change my payment date?
You can change your payment date once you have received your welcome documents from Novuna Consumer Finance.
Can I make additional payments?
Yes, you can make additional payments to Novuna Consumer Finance at any time free of charge.
Can I change my Direct Debit details once my agreement is set up?
Yes, please contact Novuna Consumer Finance Customer Service team on 0344 375 5500 to discuss this in further detail.
How do I view my balance?
The quickest and easiest way for you to view your balance is by managing your Novuna Consumer Finance account online. Customers can create an account or access a pre-existing account at https://my.novunapersonalfinance.co.uk/oss2/customer/
Are there any arrangement fees or hidden extras for credit?
No. There are no arrangement fees or hidden extras.
Applying for finance
Our team will contact you to provide quotes and talk you through the application process. Should you wish to make an application the whole process takes minutes and is simple and secure. Once your finance agreement is approved, you will receive an email from Novuna Consumer Finance, explaining how to sign your agreement. Please read the agreement carefully checking that all the details are correct, then when happy you can...
How quickly will my finance application be approved?
All finance decisions are made within seconds, and our team will advise of the decision during your application call. If your application is “Referred” Novuna’s underwriting Team will need to review your application and may contact, you to request additional information. 
Once my application is approved, what happens next?
Once your application is approved you will receive an email from Novuna Consumer Finance confirming this and asking you to accept your agreement.Our team member will talk you through this during the call. 
Will you credit score me and if so, what does it mean?
Credit scoring is the process used by financial services companies to evaluate the credit risk of new applicants. This technique will be applied to your application for online finance. Credit scoring works by awarding points for each answer given on the application form such as age, income and occupation, together with information obtained from credit reference agencies. 
This information allows consistent decisions to be provided, ensuring...
If you decline my application, what is the reason?
In addition to credit scoring, Novuna also takes into account confirmation of your identity, validation of certain application details, existing commitments and information held at the credit reference agencies. Though Novuna is unable to provide you with a main reason for declining your application, it is usually based on one, or a combination of the following: 
  
Your credit score (please note that every finance company will...
What type of information do credit reference agencies hold about me?
Some of the information is public information, for example electoral roll, County Court Judgments and bankruptcies. Other lenders may also file information about accounts you hold with them for instance this could include your payment history and outstanding balance on these accounts. Any requests for credit, where a credit reference search has been undertaken, will also be filed, although the result of the request is not recorded.
What is the maximum amount I can borrow?
Pay Monthly – The maximum loan available is £50,000​
Buy Now Pay Later - The maximum loan available is £25,000
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