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Eurocell Building Plastics Returns Policy

1. Collected products

All items purchased from a Eurocell branch must be returned either to the branch they were purchased from or any other Eurocell branch in the UK, along with proof of purchase (receipt or invoice). 
To find your nearest branch, visit eurocell.co.uk or call 0300 333 6525

1.1 Returns to Stock
Ordered in error Products ordered in error will be accepted for return within 14 days of receipt of delivery. All returned products must be in a re-sellable condition. We cannot accept damaged products or products with damaged packaging.


1.2 Returns to Stock
Defective products All products with reported quality issues preventing installation must be returned for examination within 28 days of receipt of delivery, so we can review and resolve any issues. Once a returned product is agreed as defective, a full refund or credit will be issued.

2. Delivered products
Eurocell must be informed, within five days of delivery, of the exact quantities and product codes of claims before any returns can be authorised, so the correct collection notes can be raised for signing. No credits or replacements will be issued if the delivery documents are not checked, clearly signed and printed by both the customer and the driver before the delivery vehicle leaves the customer site.

2.1. Damaged Products
Products damaged in transit must be returned to Eurocell for verification within 14 days of receipt of delivery before any credits can be issued. Clear notification of the damage must be stated on the delivery documents, to help us eliminate fraudulent claims.

2.2. Returns to Stock
Delivery errors Incorrectly delivered stock will be accepted for return within 14 days of receipt of delivery. All returned products must be in a re-sellable condition. We cannot accept damaged products or products with damaged packaging.

2.3. Returns to Stock
Ordered in error Products ordered in error will be accepted for return within 14 days of receipt of delivery. All returned products must be in a re-sellable condition. We cannot accept damaged products or products with damaged packaging.

2.4. Defective Products
All products with quality issues preventing installation must be returned for examination within 28 days of receipt of delivery, so we can review and resolve any issues. Clear notification of the quality issue must be stated on the delivery documents to assist us with our examination. Once a returned product is agreed as defective, credits will be raised within 7 days.

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